Refund Policy

No cash refunds. You may exchange your item or you may have a gift certificate (credit) for a later time. I accept returns if the quality is not what was expected or if the item is not as described. I stand by my product and am confident that you will be happy with your purchase.

I must receive an email letting me know there is a problem.
The item must be in original "as new" condition
Shipping charges are not refundable.
Customer is responsible for insuring the return order. We are not responsible for lost, stolen, or damaged shipments that are not insured.
You MUST return your item packaged securely, hopefully in the box it arrived in! I will not accept back products that are totally bent, twisted, and ruined because of inadequate packaging. If you do not package your jewelry carefully, I will not accept it.
There is a 10% restocking fee for orders under $100.00, and a 20% handling - restocking fee on orders over $100.00. (I took the time to make your order, package it, and take it to the Post Office, in addition to the processing fees for the website shopping cart (PayPal), etc. which I incur when processing an order. I am sorry you changed your mind, but I did take the time to process your order and need to be compensated for at least a small portion of my time.)

Contact Information:

Mailing Address:

Grandma Marilyn's
Attn: Marilyn Southmayd
PO Box 1158
Freer, TX 78357-1158

UPS, FedEx, DHL or Truck Delivery

Grandma Marilyn's
Attn: Marilyn Southmayd
1015 Huisache Street
Freer, TX 78357

Please don't hesitate to email me or call me if you have questions.

Telephone number:

1-361-227-8920

Business Hours:

9:00 AM until 7:00 PM CST Monday and Wednesday thru Saturday.
9:00 AM until 6:00 PM CST on Tuesdays.

I am closed on Sundays and close early on Tuesday so that I might attend church.

May God Bless you and yours,
Marilyn Southmayd

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